NOC Technician - EdgeCast Networks (2850 Ocean Park Blvd, Santa Monica
February28
Position Summary:
The EdgeCast NOC Team is responsible for the 24/7 monitoring of the EdgeCast Content Delivery Network and the customers that utilize it. This network comprises of hardware, software, and network technologies. The NOC Technician will be responsible for being the primary first responder for all customer and network issues with the intent of resolving greater than 85% of the issues.
The NOC Tech will have the authority to escalate intelligently to additional groups within EdgeCast and follow through to a timely resolution, cases outside of their domain expertise. They will be expected to interact heavily with various customers using phone, chat or email to resolve issues within specified time limits..
RESPONSIBILITIES/DUTIES:
Monitor all global EdgeCast servers, applications, network devices, and network connections.
Monitor all EdgeCast customers traffic utilizing specific custom built tools..
Work with the systems administration and network administration teams to resolve complex issues within specific service level agreement times.
Perform basic systems troubleshooting and management.
Work directly with EdgeCast customers to resolve technical issues and questions, and coordinate with the EdgeCast systems and network admin teams when necessary.
Provide thorough research of customer-facing issues and provide report to escalation teams prior to escalation.
Update customers regularly on ongoing trouble tickets and provide full report of any outages or defects that have direct causality toward the trouble ticket.
Update internal knowledge base of new support solutions and take steps to grow their experience within the department.
Serve as first responder for all server outages and customer complaints, monitoring the progress of events, and supplying the client or vendor with updates from escalation teams.
MINIMUM QUALIFICATIONS:
Knowledge:
Experience maintaining, managing, and monitoring servers running Linux and Windows operating system required.
Working knowledge of network troubleshooting, traceroutes, pings, Gomez and Keynote required.
Strong written, oral and customer communication skills are required.
Flexible to cover other shifts for extended periods as needed in a 24/7 NOC environment.
Strong preference for individuals with direct experience in streaming media (Flash and WMS) and HTTP background.
Skills/Abilities:
Ability to quickly and efficiently react to customer need by providing solutions to customer issues or escalating to another support group.
The candidate must have excellent phone and written skills and have the ability to translate a complex problem into a simpler language for the customer and vice versa.
Ability to monitor entire CDN infrastructure via various Alerting and Monitoring tools and open proper trouble tickets with the correct language and appropriate information for a fast resolution..
Must have base understanding of how Linux and Windows OS and Applications work in order to provide temporary relief of device or application outage until final resolution is put in place.
Excellent organizational skills and resource oriented persona required to adapt to a constantly changing technical environment.


What can I say... I was born on Cinco de Mayo 2002 and since my early age I got intrigued with this programming stuff that by boss does. So I figured i learn some of it to help him out with rent and shit like that. I might have some grammar error here and there but u know this "english language" is not really my first one.
Piss off now.
I'm gonna take a nap
A few pics of me
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